What you should know and expect from a financial institution…
At Excel Credit we understand our obligation to keep information about you and your finances secure and confidential. Our employees are bound by a code of ethics requiring confidential treatment of customer information. We use appropriate safeguards to protect our customers information. Next to customer service, professionalism is one of our highest priorities.
As a financing institution it is necessary for us to collect and use several types of information to help secure a loan for you. This includes, but is not limited to; credit applications, financial statements, credit bureau reports, verification of your income and when applicable both personal and business tax returns. The gathering of this information is what enables us to get a clear understanding of what your financial capabilities are. By doing our work before we submit your application and working closely with our underwriting staff we can work effectively to obtain the Financing terms that are right for you.
You should be aware, however, that there are certain situations when it may be necessary for any company to share information. That would be in the case of a subpoena or other legal process, a fraud investigation, an audit or examination. In these cases we would be required to share whatever information was required with the proper authorities.
We make every attempt to keep our records current and accurate. If you should find any information is not complete or is inaccurate in any way, please call or write our office so that it may be addressed as quickly as possible.
Occasionally you may receive e-mail or a newsletter from our company with items that may be of interest to you. If you would prefer not to receive these communications please let us know. We will remove your name and address from our database to comply with your wishes.
We greatly appreciate your business and look forward to working with you.
Thomas H. Bell